Conflict resolution strategies in the workplace will help maintain a healthy work
environment. In a diverse work force, the ability to resolve conflict in a timely and
effective manner can prevent escalation and increase productivity.

HOW DOES IT WORK?

thinkCOMPASS works with team members to
understand the fundamentals of conflict resolution,
harness the power of positive conflict, and
hone intercultural communication skills.

In this training program, you will learn to strengthen personal and professional relationships by constructively addressing conflicts.

You will build skills specifically aimed at managing competing interests and goals, power imbalances, and other factors influencing the nature of conflict resolution strategies.

Overview of Training Program

Conflict resolution requires specific leadership skills,
problem-solving abilities and decision-making strategies.

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UNDERSTANDING
CONFLICT

What is conflict? Why is it important?
What are the causes of conflict?
Three common methods of managing conflict
Stages of Conflict

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REFLECTION ACTIVITY ONE:

Managing one Conflict
with STABEN

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THOMAS KILMANN
THEORY DEFINED

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REFLECTION ACTIVITY TWO:

Thomas Kilmann
Instrument: 5 Types of Conflict
Styles Questionnaire

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FORMS OF CONFLICT AND
STRATEGIES TO MANAGE
CONFLICT

Functional vs Dysfunctional Conflict

Mapping Conflict

Master your communication:
Instigators vs Diffusers

Confidence in Conflict

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REFLECTION ACTIVITY THREE:

Applying Compassionate
Curiosity to Your Conflict

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CLOSING REMARKS AND
TAKE AWAY ACTION

How can we help? Connect with us to find out.

We’d Love To Hear From You

Whether you have a question about our services, pricing, your project’s feasibility,
or anything else, our team is ready to answer all your questions.

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